Financial Services in Australia
86 400 (1)
Customer Effort in detail
44% say the politeness of their customer service agents is 'good'
46% rate the ability to communicate with them in their chosen language (other than English) as ‘good’
44% rate the expertise of the customer service agent as 'good'
41% say the way details were clearly explained to them was 'good'
45% rate how well the customer service agent understood their particular problem or question as 'good'
41% rate this brand as 'good' for how they made them feel valued/important as a customer
44% say the range of solutions or options that were suitable was "good"
41% say they were 'very satisfied' with the outcome of their communication or contact
41% rate how easy it was to find the information they wanted on the website/app as 'good'
38% rate how they were able to speak to a customer service agent that can help them with their query as 'good'
39% say they made it ‘very easy’ to achieve what they set out to do