58
VS
57
last Quarter
56
VS
55
last Quarter
Harvey Norman has added +1 to its Overall Effort Score this month.
However, so did Samsung, so the two brands remain deadlocked sharing joint sixth in the Technology Retail in Australia table.
Three of the four pillars remain the same wave on wave for Harvey Norman, but the brand has added +2 to its score in Valuing the Customer.
Filters
vs
62last quarter
47% say the politeness of their customer service agents is 'excellent'
47% rate the ability to communicate with them in their chosen language (other than English) as 'excellent'
vs
57last quarter
42% rate the expertise of the customer service agent as 'excellent'
42% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
58last quarter
41% rate this brand as 'excellent' for how they made them feel valued/important as a customer
43% say the way they understood their needs was 'excellent'
57% say they were 'very satisfied' with the outcome of their communication or contact
vs
55last quarter
41% rate how easy it was to find the information they wanted on the website/app as 'good'
42% rate how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "excellent"
44% say they made it ?very easy? to achieve what they set out to do
