63
VS
63
last Quarter
65
VS
64
last Quarter
Halifax’s Overall Effort Score has remained flat wave on wave, but due to the fiercely competitive nature of the Financial Services in the UK table, the brand has dropped two places, now sitting at joint 11th alongside Sainsbury’s Bank.
Three of its scores within the component pillars have also remained flat wave on wave, with only Valuing the Customer increasing, by a modest +1.
Filters
vs
68last quarter
51% say the politeness of their customer service agents is 'excellent'
53% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’
vs
63last quarter
47% rate the expertise of the customer service agent as 'excellent'
47% say the way details were clearly explained to them was 'excellent'
48% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
64last quarter
44% rate this brand as 'excellent' for how they made them feel valued/important as a customer
44% say the range of solutions or options that were suitable was "excellent"
65% say they were 'very satisfied' with the outcome of their communication or contact
vs
60last quarter
49% rate how easy it was to find the information they wanted on the website/app as 'excellent'
50% rate how they were able to speak to a customer service agent that can help them with their query as 'excellent'
51% say they made it ‘very easy’ to achieve what they set out to do
