49% say the politeness of their customer service agents is 'excellent'

45% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’

49% rate the expertise of the customer service agent as 'excellent'

48% say the way details were clearly explained to them was 'excellent'

40% rate how well the customer service agent understood their particular problem or question as 'excellent'

41% rate this brand as 'excellent' for how they made them feel valued/important as a customer

44% say the range of solutions or options that were suitable was "excellent"

55% say they were 'very satisfied' with the outcome of their communication or contact

45% rate how easy it was to find the information they wanted on the website/app as 'excellent'

40% rate how they were able to speak to a customer service agent that can help them with their query as 'good'

43% say they made it ‘very easy’ to achieve what they set out to do