62
VS
61
last Quarter
60
VS
60
last Quarter
Best Buy has added +1 to its Overall Effort Score to move out from fourth in the Technology Retail in the US table to joint second.
Last year, Best Buy launched a suite of personalised tech and AI driven solutions to improve its customer experience. This included revamping its app to offer a customised homepage and launching tailored notifications. It's clearly working as far as the Customer Effort Index is concerned.
Filters
vs
66last quarter
51% say the politeness of their customer service agents is 'excellent'
50% rate the ability to communicate with them in their chosen language (other than English) as 'excellent'
vs
62last quarter
49% rate the expertise of the customer service agent as 'excellent'
51% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
61last quarter
43% rate this brand as 'excellent' for how they made them feel valued/important as a customer
48% say the way they understood their needs was 'excellent'
61% say they were 'very satisfied' with the outcome of their communication or contact
vs
59last quarter
43% rate how easy it was to find the information they wanted on the website/app as 'excellent'
49% rate how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "excellent"
51% say they made it ?very easy? to achieve what they set out to do
