46
VS
40
last Quarter
54
VS
53
last Quarter
What a result for Brightspeed this wave. The company still sits at the bottom of the Telecommunications in the US table, but after adding +6 to its Overall Effort Score it has caught up with Lumen.
Unsurprisingly, Brightspeed’s scores in all four component pillars are up in Q2 2025 vs Q1 2025.
Speed of Resolving Problems is up by +7, with Knowledge & Expertise and Style of Communication both up by +6. Valuing the Customer is up by +5.
Filters
vs
44last quarter
42% say the politeness of their customer service agents is 'excellent'
37% rate the ability to communicate with them in their chosen language (other than English) as 'good'
vs
40last quarter
34% rate the expertise of the customer service agent as 'good'
38% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
40last quarter
36% rate this brand as 'good' for how they made them feel valued/important as a customer
38% say the way they understood their needs was 'excellent'
35% say the range of solutions or options that were suitable was "excellent"
vs
36last quarter
38% rate how easy it was to find the information they wanted on the website/app as 'excellent'
41% rate how they were able to speak to a customer service agent that can help them with their query as 'excellent'
45% say they made it ?very easy? to achieve what they set out to do
