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Telecommunications in the US

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Cox Communications overall Effort Score
Black Star 1

55

VS

Black Star 2

54

last Quarter

Sector Effort Score benchmark
Black Star 3

55

VS

Black Star 4

54

last Quarter

Brand analysis

Cox Communications has had a modest quarter, adding +1 to its Overall Effort Score vs Q2 2025.

The addition has been reflected by +1 increases in Style of Communication and Knowledge & Expertise, while Valuing the Customer is up by +2.

Speed of Resolving Problems is down by -1, so should be the brand’s focus for Q4 2025.

In March, Cox Communications announced it is partnering with RingCentral, an AI communications provider, in a bid to improve its customer communications, with a focus on business users.

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Style of Communication
62

vs

61

last quarter

51% say the politeness of their customer service agents is 'excellent'

45% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’

 
Knowledge & Expertise
55

vs

54

last quarter

45% rate the expertise of the customer service agent as 'excellent'

38% say the way details were clearly explained to them was 'excellent'

47% rate how well the customer service agent understood their particular problem or question as 'excellent'

 
Valuing the Customer
56

vs

54

last quarter

41% rate this brand as 'excellent' for how they made them feel valued/important as a customer

38% say the range of solutions or options that were suitable was "good"

57% say they were 'very satisfied' with the outcome of their communication or contact

 
Speed of Resolving Problems
50

vs

51

last quarter

37% rate how easy it was to find the information they wanted on the website/app as 'excellent'

43% rate how they were able to speak to a customer service agent that can help them with their query as 'excellent'

42% say they made it ‘very easy’ to achieve what they set out to do