Cox Communications

Telecommunications in the US

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Cox Communications overall Effort Score

last Quarter

Sector Effort Score benchmark

last Quarter

Brand analysis

Cox Communications has lost ground in Q2 2025, with a -1 decrease in its Overall Effort Score wave on wave.

The brand now sits at eighth in the Telecommunications in the US table, after dropping from joint sixth in Q1 2025 and being overtaken by Optimum in the rankings.

The component pillars reveal some minor changes for the brand wave on wave, with Valuing the Customer up by +1 and Knowledge & Expertise down by -1. Style of Communication and Speed of Resolving Problems both remain unchanged wave on wave.

In March, Cox Communications announced it was partnering with RingCentral, an AI communications provider, in a bid to improve its customer communications, with a focus on business users. The new service – Cox Business Contact Center with RingCentral – will debut later this year.

Style of Communication

last quarter

50% say the politeness of their customer service agents is 'excellent'

46% rate the ability to communicate with them in their chosen language (other than English) as 'excellent'

Knowledge & Expertise

last quarter

45% rate the expertise of the customer service agent as 'excellent'

47% rate how well the customer service agent understood their particular problem or question as 'excellent'

Valuing the Customer

last quarter

42% rate this brand as 'excellent' for how they made them feel valued/important as a customer

43% say the way they understood their needs was 'excellent'

39% say the range of solutions or options that were suitable was "excellent"

Speed of Resolving Problems

last quarter

36% rate how easy it was to find the information they wanted on the website/app as 'excellent'

43% rate how they were able to speak to a customer service agent that can help them with their query as 'excellent'

44% say they made it ?very easy? to achieve what they set out to do