Brand analysis
DirecTV has added a modest +1 to its Overall Effort Score vs Q2 2025 results.
Its score is reflected by each component pillar adding +1 point, too.
56
VS
55
last Quarter
55
VS
54
last Quarter
DirecTV has added a modest +1 to its Overall Effort Score vs Q2 2025 results.
Its score is reflected by each component pillar adding +1 point, too.
Filters
vs
61last quarter
50% say the politeness of their customer service agents is 'excellent'
47% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’
vs
53last quarter
43% rate the expertise of the customer service agent as 'excellent'
39% say the way details were clearly explained to them was 'excellent'
44% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
57last quarter
38% rate this brand as 'excellent' for how they made them feel valued/important as a customer
41% say the range of solutions or options that were suitable was "excellent"
61% say they were 'very satisfied' with the outcome of their communication or contact
vs
50last quarter
41% rate how easy it was to find the information they wanted on the website/app as 'excellent'
44% rate how they were able to speak to a customer service agent that can help them with their query as 'excellent'
46% say they made it ‘very easy’ to achieve what they set out to do