59
VS
53
last Quarter
55
VS
54
last Quarter
What a quarter for Dish. The brand is our one to watch in the Telecommunications in the US table in Q3 2025, having added a huge +6 to its Overall Effort Score, breaking into the top five for the first time ever.
The score is supported by similarly impressive growth across all four pillars.
Knowledge & Expertise and Valuing the Customer are both up by +8, Speed of Resolving Problems is up by +5 and Style of Communications has added +2.
Filters
vs
58last quarter
47% say the politeness of their customer service agents is 'excellent'
41% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’
vs
53last quarter
44% rate the expertise of the customer service agent as 'excellent'
50% say the way details were clearly explained to them was 'excellent'
44% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
53last quarter
46% rate this brand as 'excellent' for how they made them feel valued/important as a customer
40% say the range of solutions or options that were suitable was "excellent"
58% say they were 'very satisfied' with the outcome of their communication or contact
vs
51last quarter
43% rate how easy it was to find the information they wanted on the website/app as 'excellent'
45% rate how they were able to speak to a customer service agent that can help them with their query as 'good'
50% say they made it ‘very easy’ to achieve what they set out to do
