54
VS
54
last Quarter
53
VS
52
last Quarter
Despite recording the same Overall Effort Score as it did last quarter, Dish has dropped from seventh to joint eighth in the Telecommunications in the US rankings this wave.
There’s little variation in any of its scores, which has been the case for the past year, but all lines are trending in the right direction, indicating slow and steady improvements at Dish HQ.
‘Speed of Resolving Problems’ remains the brand’s weakest link, dropping by -1 point wave on wave.
Filters
vs
59last quarter
45% say the politeness of their customer service agents is 'excellent'
42% rate the ability to communicate with them in their chosen language (other than English) as ‘good’
vs
52last quarter
38% rate the expertise of the customer service agent as 'excellent'
40% say the way details were clearly explained to them was 'good'
40% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
53last quarter
37% rate this brand as 'excellent' for how they made them feel valued/important as a customer
39% say the way they understood their needs was 'excellent'
52% say they were 'very satisfied' with the outcome of their communication or contact
vs
52last quarter
41% rate how easy it was to find the information they wanted on the website/app as 'excellent'
44% rate how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "excellent"
45% say they made it ‘very easy’ to achieve what they set out to do
