43% say the politeness of their customer service agents is 'excellent'

43% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’

42% rate the expertise of the customer service agent as 'good'

40% say the way details were clearly explained to them was 'good'

42% rate how well the customer service agent understood their particular problem or question as 'good'

41% say the way they understood their needs was 'excellent'

43% say the range of solutions or options that were suitable was "good"

62% say they were 'very satisfied' with the outcome of their communication or contact

40% rate how they were not left ‘on-hold’ or in a call queuing system for a long time as 'good'

41% rate how they were able to speak to a customer service agent that can help them with their query as 'good'

49% say they made it ‘very easy’ to achieve what they set out to do