47% say the politeness of their customer service agents is 'excellent'

48% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’

44% rate the expertise of the customer service agent as 'excellent'

43% say the way details were clearly explained to them was 'excellent'

45% rate how well the customer service agent understood their particular problem or question as 'excellent'

46% say the way they understood their needs was 'excellent'

45% say the range of solutions or options that were suitable was "excellent"

67% say they were 'very satisfied' with the outcome of their communication or contact

43% rate how they were not left ‘on-hold’ or in a call queuing system for a long time as 'excellent'

44% rate how they were able to speak to a customer service agent that can help them with their query as 'excellent'

55% say they made it ‘very easy’ to achieve what they set out to do