44% say the politeness of their customer service agents is 'good'

44% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’

44% rate the expertise of the customer service agent as 'good'

42% say the way details were clearly explained to them was 'good'

41% rate how well the customer service agent understood their particular problem or question as 'good'

40% rate this brand as 'good' for how they made them feel valued/important as a customer

42% say the way they understood their needs was 'good'

54% say they were 'very satisfied' with the outcome of their communication or contact

41% rate how easy it was to find the information they wanted on the website/app as 'good'

41% rate how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "good"

46% say they made it ‘very easy’ to achieve what they set out to do