Brand analysis
Microsoft is no longer the sole occupant of the tail-end of the Technology Retail in the US table.
After adding an impressive +3 to its Overall Effort Score wave on wave, the brand now shares the spot with HP.
60
VS
57
last Quarter
62
VS
60
last Quarter
Microsoft is no longer the sole occupant of the tail-end of the Technology Retail in the US table.
After adding an impressive +3 to its Overall Effort Score wave on wave, the brand now shares the spot with HP.
Filters
vs
60last quarter
46% say the politeness of their customer service agents is 'excellent'
47% rate the ability to communicate with them in their chosen language (other than English) as ‘excellent’
vs
55last quarter
47% rate the expertise of the customer service agent as 'excellent'
42% say the way details were clearly explained to them was 'excellent'
45% rate how well the customer service agent understood their particular problem or question as 'excellent'
vs
56last quarter
44% rate this brand as 'excellent' for how they made them feel valued/important as a customer
44% say the way they understood their needs was 'excellent'
58% say they were 'very satisfied' with the outcome of their communication or contact
vs
53last quarter
42% rate how easy it was to find the information they wanted on the website/app as 'excellent'
42% rate how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "excellent"
47% say they made it ‘very easy’ to achieve what they set out to do